Frequently Asked

All orders are dispatched from our France fulfillment center. We operate from within the European Union, ensuring our European customers receive their parcels with minimal transit time and no customs delays.

Orders shipped within the European Union typically arrive within 3–6 business days. International orders outside the EU may take 7–14 business days, subject to local customs processing.

Shipping rates are calculated at checkout based on destination. Complimentary shipping is offered on EU orders above a specified threshold — please refer to the checkout for the current threshold.

Yes. A tracking link is sent by email as soon as your parcel leaves our France warehouse. If you do not receive the email within 48 hours of placing your order, please write to us.

We ship to select destinations beyond the European Union. International customers should note that any applicable duties, taxes, or customs fees are the responsibility of the recipient and are not included at checkout.

Due to the hygiene considerations inherent to fine fragrance, we accept returns only on unopened products in their original packaging, with all seals intact. Returns must be initiated within 14 days of delivery, in line with EU consumer rights.

For reasons of fragrance hygiene and product integrity, opened or used fragrances cannot be returned or exchanged. We encourage customers to contact our concierge before purchase for guidance — we are happy to advise.

Write to our concierge at contact@belrenparis.com with your order number and the product you wish to return. We will provide return instructions and the address for our France warehouse.

Once your return has been received and inspected at our France fulfillment center, refunds are processed to your original payment method within 5–10 business days. Bank processing times may add a few additional days.

Return shipping is at the customer's expense, except in cases where the parcel arrived damaged or where an incorrect item was sent. In such instances, we cover the return cost in full.

Please write to us within 48 hours of delivery with photographs of the damage and the outer packaging. We will arrange a replacement or refund at no cost to you.

The most direct route is by email at contact@belrenparis.com. Our concierge responds to every enquiry personally — we do not use automated replies.

Email support is available throughout the week. We aim to respond within 24–48 business hours, Monday through Friday. Enquiries received over the weekend are addressed on the following business day.

If 48 business hours have passed without a reply, please check your spam folder, then write to us again. Occasionally messages are misrouted, and we take care to respond to every enquiry.

If your order has not yet been dispatched from our France warehouse, we can usually accommodate changes or cancellations. Please write to us promptly with your order number.

Each composition is engineered for signature longevity. Wear time varies by skin chemistry, climate, and concentration — typically 6 to 10 hours, with the deeper notes lingering longest.

Store your flacon away from direct sunlight, heat, and humidity. A cool, dark space — such as a closed drawer or wardrobe shelf — preserves the composition's integrity and refined diffusion.

Yes. Our compositions are conceived without gender — designed around atmosphere, character, and the wearer's own interpretation.

Apply to pulse points — the inner wrists, behind the ears, the base of the throat — for elegant diffusion. We recommend allowing the fragrance to dry naturally rather than rubbing the wrists together, which can alter the composition.

Please write to our concierge to enquire about sampling options. We are pleased to guide customers toward the composition that best suits them.

All prices on our site are displayed in Euros (EUR). International customers will see their local equivalent at checkout, depending on the region selected.

For European Union customers, all applicable VAT is included in the prices displayed. There are no additional charges at checkout beyond the chosen shipping method.

International orders outside the European Union may be subject to customs duties, import taxes, or handling fees levied by the destination country. These are the responsibility of the recipient and are not collected by Belren at checkout.

We ship throughout the European Union and to selected international destinations. If your country is not available at checkout, please write to our concierge — we may be able to arrange shipment on request.